Privacy Policy

Last updated: June 2026 | Effective date: January 2024

1. Information We Collect

When you use our website or contact us, we may collect the following information:

• Contact details — name, phone number, email address
• Order information — product type, quantity, delivery address
• Usage data — pages visited, time on site, browser type (collected automatically via cookies)
• WhatsApp messages — when you contact us via WhatsApp

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your printing and signage orders
• Send you quotes, proofs and order updates
• Respond to your enquiries via phone, email or WhatsApp
• Improve our website and services
• Send promotional offers — only with your consent
• Comply with UAE legal and regulatory requirements

3. How We Protect Your Information

Black Lion Sign L.L.C takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. Our website uses SSL encryption (HTTPS) for all data transmission.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — Google Analytics to understand how visitors use our site
• Marketing cookies — Google Ads to measure the effectiveness of our advertising

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

5. Third Party Services

We use the following third-party services that may collect data:

• Google Analytics — website traffic analysis
• Google Ads / Google Tag Manager — advertising and conversion tracking
• WhatsApp Business — customer communication
• WPForms — contact form processing

Each third-party service has its own privacy policy governing how they handle your data.

6. Data Sharing

We do not sell, trade or transfer your personal information to third parties. We may share your information only in the following circumstances:

• With delivery partners to fulfil your order
• With payment processors for transaction processing
• When required by UAE law or legal process
• With your explicit consent

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Order records are typically retained for 7 years in accordance with UAE commercial law. You may request deletion of your data at any time by contacting us.

8. Your Rights

Under applicable UAE data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the UAE Data Office

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us